FAQ

Denton Cleaning is insured and bonded. We have commercial liability insurance, bonding insurance, workman’s compensation, and disability insurance. All employees are thoroughly screened; background checks are performed, and employees are individually trained.

Yes, the cleaners can be left on the premises alone, but it is entirely up to you. Please bear in mind that when you are home the cleaner might be slowed down due to needing to accommodate your presence in relation to their cleaning. For example, if it is time to vacuum and you are on a call, they will be delayed until you are off the call.

We provide services 7 days a week except major national holidays. We service the 5 boroughs of New York City including but not limited to: Historic Riverdale, Chelsea, Tribeca, Bay Ridge, Brooklyn Heights, Dumbo, Dyker Heights, Clinton Hills, Williamsburg, Forest Hills, the Upper West Side and the Upper East Side.

Strategies will be discussed privately with clients, for their protection.

We make every effort to maintain the same individuals or team in your home, if that is your preference. We have two cleaners who know the home so you will always have someone who is familiar with your likes and dislikes.

We provide cleaning supplies (cloths, green seal approved cleaning liquids). We ask that you provide a toilet brush, mop, functioning vacuum, and step stool. If you do not have these items they can all be provided for an additional fee. If you prefer that we use your cleaning products, we will accommodate you as much as we can.

We accept cash, checks, Visa, Master Card, or American Express. Please see our payment policy for further details.

We train employees to report any damage immediately to the client (if at home), and a supervisor. Accidents do happen. In the absence of the client, a note will be left explaining the accident. We will take care of the damaged or broken item as soon as possible.

We ask that you clear away clutter as much as possible (unless you have made an organizing appointment) in order to maximize your cleaning and not be billed extra time. Please put away paraphernalia, drugs, and personal items.

Yes, we are a pet friendly company. If your pet is afraid of the vacuum or nips at our cleaners’ ankles we recommend a kennel/cage or a safe area until we are done.

Yes, we offer a 100% satisfaction guarantee. Contact us immediately so that your concerns can be addressed in a courteous and timely manner.

We do not require tips, but tips are naturally greatly appreciated.